Email open rates average 21%. WhatsApp message open rates average 98%. If you are still relying on email as your primary customer communication channel, you are leaving money and relationships on the table. The businesses winning on customer experience right now are the ones meeting customers where they already spend their time.
Our first-response time dropped from 4 hours to under 30 seconds after deploying the WhatsApp bot. Customer satisfaction scores went up 28 points.
— Operations Manager, EdTech Startup
// Webhook handler for incoming WhatsApp messages
app.post('/webhook', async (req, res) => {
const { from, body, type } = parseMessage(req.body);
if (type === 'text') {
const intent = await nlp.classify(body);
const response = await getResponse(intent, from);
await whatsappAPI.send({ to: from, message: response });
}
res.sendStatus(200);
});We build end-to-end WhatsApp automation systems using the official WhatsApp Business API. From simple FAQ bots to full CRM-integrated pipelines. Book a free consultation today.